This is What One Crestview City Councilperson Wants You To Know About Adams Sanitation:
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Not every day you hear an elected official root for a trash company.
However, after a year on the job in Crestview, Florida – Councilman Doug Capps still has praise for the small trash company that started just outside Crestview’s city limits in Baker, Florida.
“Granted, I was a little concerned because of Adams’ size and they didn’t have a large municipality like us,” Councilman Capps said, “but I’m also a believer in small business. We gave a small business, a small business compared to the other two companies, a shot – and they are doing it. That’s the piece I’m proud of.”
The complaints about trash service, which haunted the previous provider, have vanished, too. “As far as bulk trash [service] goes, I haven’t had any complaints. I don’t see a lot of [bulk waste and yard waste] around the city. [Adams was] very helpful during our tornado cleanup; they were doing above and beyond at that point.[Adams helped] get the tornado cleanup done, which was a lot of bulk with trees and limbs and things like that,” Capps added.
The contract to service Crestview means that the company, which totaled just two full and one half-time employees in 2018, is now the 45th biggest trash hauling company in North America by total revenue. The company operates more than 50 trash trucks.
Still, the small company beat out the largest and eighth-largest companies on the continent (WM and Waste Pro), generating $2,000 and $131 for every dollar Adams makes.
Capps believes they won the bid to serve Crestview based on quality service, innovation, competitive pricing, and hometown appeal. “I loved that they pitched having a customer service agent inside City Hall,” Capps added, “Instead of having to say, ‘hey, you’ve got to call Adams about that kind of thing’ and giving them a phone number to call, we got someone live that can help them out.”
It didn’t hurt that their bid was also the most financially competitive. “So we ended up going with the cheapest one and what we thought was best,” Capps added.
Moving Up the Ladder
Public Relations Manager Nat Mize joined Adams Sanitation as a customer service representative in 2021 – right after the company moved into northern Santa Rosa County – its first significant expansion.
Mize, a Baker local, was promoted quickly up the ranks of the rapidly growing company – and had several positions created for them to increase their responsibility. She is in school to earn a bachelor’s in Sustainability Management from St. Petersburg College – which the company has paid for as a way to invest in them and the community. She will graduate in 2025.
Adams Sanitation’s leadership believes they can build and deploy the best people in their local communities, allowing them to move up at the company, expand their horizons, and contribute meaningfully to their neighbors while working for Adams.
Mize says that she can merge a passion for the protection and quality management of Crestivew’s environmental needs with local city government. “Working with the City of Crestview has been an incredible experience,” Mize said of the company’s collaboration with Crestview, “Their dedication to providing a seamless experience for their residents aligns perfectly with our mission at Adams Sanitation. We’re proud to be a part of this growing community and to collaborate to keep Crestview clean, a place we can all call home.”
In the Field
As the morning’s heat intensifies on a recent summer day – a white Adams truck rolls slowly into a neighborhood. In a highlighter-yellow safety shirt, steel-toed boots, and a winning smile, Deundra Frederick hops off the side and begins to pick up cut tree limbs from the side of the road.
Deundra started with the company when they expanded into Crestview last October. “What makes Adams special is the sense of purpose you feel every day,” Frederick said as he tossed bales of twigs and limbs into the back of the truck to be crushed for mulch at the dump, “I know I’m doing meaningful work with a company that values my efforts.”
Front-line workers like Crestview native Frederick and his coworkers have ample opportunities for advancement within the company, which has also meant that locals get a chance to serve their community while walking along a pathway out of poverty and into financial independence. Much like Mize, employees have their upskilling at Adams, whether it be earning their Commercial Driver License or an undergraduate or graduate degree, paid for by the company.
Employees have a clear line of progression from jumper [worker on the back of the truck who gets trash into the hopper, where it is compacted] to driver to manager – all while serving their community.
More About Adams
Adams Sanitation began in the early 1980s in Crestview, Florida’s rural areas. A husband/wife team owned and operated the company to provide the area with its first-ever trash hauling service.
Times have changed the company, which saw new ownership under Crystal and Nathan Boyles who took the company from two and a half employees who operated out of a small house on Highway 4 in Baker to one of Okaloosa and Santa Rosa County’s largest companies.
Adams has more than 28,200 customers across the western panhandle – and serves people in Escambia, Santa Rosa, Okaloosa and Walton Counties.
For more information about Adams Sanitation and its portfolio of services, you can reach out to natalie@adamssanitation.com or call them at 850.537.3282
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