LOWE’s was forced to apologize after shoppers blasted the chain’s ordering system for being the “worst”.
Two customers were left outraged by the home improvement retailer as they claimed their orders never turned up.
One took to X, formerly known as Twitter, to complain about some garage doors that he says never turned up.
He wrote: “Purchased @wayne_dalton garage doors from @Lowes well over a month ago.
“Order shows doors were shipped via FedEx, but tracking number is invalid.
“Found out my doors are with some company called @JaydorD (The Jaydor Company).”
The disgruntled shopper went on to claim that he made phone calls in an effort to find out what was going wrong but they all went “unanswered”.
A Lowe’s representative replied on their official account: “Sorry to hear you’ve had order issues, Robert.
“We’re here to help! Please DM us the name on the order, phone number, email, order number, and store location (if purchased in-store).”
But he was not the only customer left frustrated by the chain.
Another tagged Lowes on X to attack their ordering process more specifically.
He said: “You have the worst online ordering. I have ordered twice from you, once last year for an AC filter and after many delays and emails saying it was on its way, you cancelled my order.”
The user explained that his last order, for a grass blower and a vacuum, was placed on October 18 and due for delivery on October 23.
His post continued: “After being notified that it was on its way and delivered to the store I am now being told on the 24th [October] that my order is being delayed.”
He politely finished: “You looking into this order would be greatly appreciated.”
Another Lowe’s representative replied: “Thank you for letting us know about this. We’d like to help – please DM us the name on the order, phone number, email, order number, and store location.”
It comes after Kroger was forced to apologize to a shopper who “abandoned” a $200 grocery cart and blamed it on a “ridiculous” new checkout policy that forced him to scan each item himself.
The disgruntled Ohio customer in Ohio took to X to slam the huge grocery chain for relying on self-checkouts rather than hiring more cashiers.
Alongside the caption was a snap revealing a line of several customers waiting to for the self-checkouts and the poster’s cart is shown full to the brim.
The man felt force to ditch his huge grocery cart, totalling hundreds of dollars, as it would take too long to scan each individual item.
