KROGER has apologized to a shopper after they lashed out at the retailer following their in-store experience.
The shopper claimed the store in Birmingham, Michigan, was a mess after the self-checkout machines malfunctioned.
They were incandescent with rage, claiming they “felt like a fool” waiting for assistance at the register, according to the X post.
The shopper said it was the last time they would use the Kroger outlet.
They claimed lines for the self-service machines were “30 deep.”
“Machines freezing up. Took over ten minutes to wait for a manager to override,” they said.
A Kroger spokesperson replied and apologized for the inconvenience the shopper seemed to be experiencing.
But the shopper wasn’t convinced by the retailer’s response and said: I’m done.”
Kroger invited the furious customer to send the chain a direct message as part of its probe.
Self-checkouts have been rolled out at major supermarket chains like Walmart and Kroger in a bid to help Americans shop more efficiently.
But despite the benefits of the machines, they have been the target of customer frustration.
The U.S. Sun has reported that customers have been so aggrieved by the state of checkout lines that they have walked out in defiance.
Shoppers have been less than impressed when they were reportedly told to use the self-service machines.
A Lowe’s shopper was stunned when they realized only a handful of self-checkout machines were open when they went to the hardware store to buy power tools.
Major chains like Walmart and Target have rolled out policies designed to ensure kiosks remain an option for speedy checkouts.
Target chiefs have implemented a policy that means customers can only scan a maximum of 10 items.
“Checking out is one of the most important moments of the Target run, and we know that a fast, easy experience — whether at self-checkout or the lanes staffed by our friendly team members — is critical to getting guests on their way quickly,” execs said.
A similar policy has been rolled out in some Walmart stores where only 15 items can be scanned.
In February, Schnucks bosses rolled out a version of the 10-item policy.
Chiefs at the time said they were imposing the measure because self-checkouts were susceptible to crime.
Bosses admitted the kiosks were deviating away from their original purpose.
But limits have not been welcomed as shoppers fume that the measures still produce lines that are backed up.
