A HOME Depot shopper has been left fuming over scanning an item four times but was apparently denied a refund.
The shopper shared an experience they had attempting to buy water supply lines at the store on Facebook.
A Home Depot shopper has been left fuming over scanning an item four times but denied a refund[/caption]
The raging customer said he “made a mistake” at a Home Depot self-checkout.
When going to purchase four $6 water supply lines, the customer “scanned one of them four times.”
But as it turned out, one of them had a different connected on one end, meaning he couldn’t use it.
The angry customer wrote on Facebook: “I tried to exchange it (2 days later) for the correct one.
“They kept telling me I can’t return it because I didn’t pay for it. I did pay for an item I did not receive, though.
“THREE levels of customer service told me no.
“I don’t want my money back. I just want the correct item.”
SHOPPERS RAGE AT HOME DEPOT
Meanwhile, this isn’t the first time Home Depot shoppers have shared frustration with the retailer.
One Home Depot shopper waited in line before realizing the store didn’t accept the popular tap-to-pay payment method.
The shopper contacted the retailer on X to tell them they’d lost a customer.
Latest self-checkout changes
Retailers are evolving their self-checkout strategy in an effort to speed up checkout times and reduce theft.
Walmart shoppers were shocked when self-checkout lanes at various locations were made available only for Walmart+ members.
Other customers reported that self-checkout was closed during specific hours, and more cashiers were offered instead.
While shoppers feared that shoplifting fueled the updates, a Walmart spokesperson revealed that store managers are simply experimenting with ways to improve checkout performance.
One bizarre experiment included an RFID-powered self-checkout kiosk that would stop the fiercely contested receipt checks.
However, that test run has been phased out.
At Target, items are being limited at self-checkout.
Last fall, the brand surveyed new express self-checkout lanes across 200 stores with 10 items or less for more convenience.
As of March 2024, this policy has been expanded across 2,000 stores in the US.
Shoppers have also spotted their local Walmart stores restricting customers to 15 items or less to use self-checkout machines.
“Home Depot, you’ve lost my business twice because you didn’t have tap-to-pay at checkout,” they wrote.
“On my way to Lowes.”
CUSTOMERS COMPLAIN OVER SELF-CHECKOUT
The U.S. Sun has also followed problems self-checkout has caused at many retailers, including Home Depot.
A customer claimed he was forced to use self-checkout at the store as all the traditional registers were closed.
An employee offered to help Raymond George by scanning his things at a self-checkout register.
Much to his dismay, he still had to bag his items.
He claimed that transactions like this make it look like self-checkout is more favorable than it actually is.
“A manager once told me years ago that they close regular registers and force customers to use self-checkout to justify the high costs,” he wrote in a Facebook post.
Since the employee checked him out on a self-checkout register, he felt “forced” to use the register.
“Next time, I will leave my carriage full of stuff and walk out,” he wrote.
