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Five riddles in hunt for missing mum Victoria Taylor from mysterious last sighting to ‘active’ social media account

MYSTERY surrounds the hunt for missing mum Victoria Taylor, six days after her disappearance.

The mum-of-one, 34, vanished on Monday morning from her home in Malton, North Yorkshire – with a major search launched involving police and locals.

a woman in a red bikini with her hair blowing in the wind
Facebook
Victoria Taylor vanished on Monday[/caption]
a man in a police vest is paddling a kayak
SWNS
Cops searching the River Derwent[/caption]
a man wearing a hat and a jacket is standing in a store .
North Yorkshire Police
The 34-year-old was spotted on CCTV at a BP garage the day she went missing[/caption] a map showing the last movements of missing mum victoria taylor

Some of her possessions were found on the bank of the River Derwent, with boats, divers and drones deployed to the area.

Her sisters Heidi and Emma released a statement saying they “feel sick and lost”, after fiancé Matthew Williams issued a plea to Victoria through the Sun.

But there are plenty of unanswered questions surrounding the search, leading to much speculation on social media and beyond.

Here we look at the five most pressing.

WHERE WAS SHE GOING?

Care worker Victoria left an unspecified address in Malton around 9am on Monday (September 30).

She was then seen by multiple people on Commercial Street heading towards a library, including by a friend, who said she said “hiya” to Victoria, who smiled at her.

She was then captured on CCTV at a BP garage on Welham Road at 11.35pm, around half a mile from Norton Hive Library & Community Hub.

Her movements between those periods and where exactly she was going, are unclear.

There are unverified reports that she was seen crossing the railway crossing near a Lidl store, also in Welham Road, around 11.30am to midday, heading towards the river.

WHY WAS HER SOCIAL MEDIA STILL ACTIVE?

A local claimed Victoria’s Instagram account had been active on Tuesday – the day after she disappeared.

Posting in Facebook group The search for Victoria Taylor, they said the account could be showing as “active” because Victoria’s family were using it.

Other members of the group, which includes friends and family, said they had attempted to message the missing mum numerous times, though their efforts were not being delivered.

Eventually, her phone was going straight to voicemail, they said.

WHY SHE WAS AT THE GARAGE?

The BP garage includes an adjoining M&S food store, where it’s rumoured Victoria was buying a drink.

However, this has not been clarified by police.

The CCTV grab shows her wearing a camouflage green cap, a dark blue Adidas puffa coat and jeans.

Her face is partially obscured.

IS SHE STILL IN THE AREA?

Police will be remaining open-minded about the search, but it is not yet clear if Victoria is still in the immediate area she went missing.

With only one piece of CCTV so far released, her movements are difficult to pin down.

Victoria is originally from Huddersfield, West Yorkshire, where much of her family is understood to still live.

Volunteer searchers have been putting up posters within Malton but also across the county and further afield.

While her possessions were found on the river bank by cops, there is has been no evidence confirmed to suggest she went into the river itself.

WHY WERE HER BELONGINGS DISCARDED?

On releasing the CCTV capture of Victoria at the garage, police said her possessions had been found at the river bank – though they have not yet said what they were.

The MailOnline reported earlier this week, the missing mum’s sister Heidi had said soft drinks bottles were found by the family in a clearing along an overgrown path next to the river.

The Mail also claimed the green cap she was seen wearing in the CCTV was found discarded further along the path, as had a salmon pink Vans backpack.

It was claimed the items were found in the open and not hidden.

None of this has been confirmed by police.

Timeline of Victoria's disappearance

Monday (September 30)

9am

Victoria Taylor is last seen at her home in Malton, North Yorkshire.

She is understood to have been going towards the library in Commercial Street.

11.35am

She goes into a BP garage on Welham Road.

Sister Heidi Baker claims she is also seen heading towards the River Derwent at some point.

Tuesday (October 1)

The search efforts for Victoria ramp up, with a police presence in the area she was last seen and a Facebook search group is set up.

Wednesday (October 2)

The search expands to focus on the river after Victoria’s belongings were found on the riverbank.

Drones are spotted at nearby Malton & Norton Golf Club.

Members of the Facebook group arrange to meet at the train station.

Thursday (October 3)

Police release a CCTV image of Victoria at a BP garage at 11.35am on Monday and confirm her belongings were found on the river bank.

Volunteer searchers from the Facebook group arrange to meet outside a pub at 1pm.

The admin of the Facebook page advises searchers not to go near the river, after being warned off by cops.

Friday (October 4)

Victoria’s partner Matthew Williams issues a plea for the “dedicated” mum to come home.

Her sisters then released a statement saying they feel “sick and lost”.

two women standing next to each other in front of a white van that says itv news
ITV
Victoria’s sisters Emma Worden (left) and Heidi Baker at the scene[/caption]
a man and a woman are taking a selfie in an elevator with a sign that says limited edition
Facebook
Matthew changed his profile photo to this black and white selfie after Victoria disappeared[/caption]
a man and a woman are posing for a picture while sitting next to each other at a table .
North Yorkshire Police
Victoria with her brother[/caption]
a woman in a black polka dot dress stands in front of a bush with oranges
Facebook
Victoria had just returned from a holiday when she disappeared[/caption]

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How to transform into a ‘weekend warrior’ – and slash your risk of 200 health conditions in the process

WE all know we should be doing more exercise.

But carving out the time to cram these workouts in is often much easier said than done.

a woman wearing a shirt that says asics on it
The Sun Health team reveal their top tips for squeezing more than two hours of exercise into just two days

The NHS recommends 150 minutes of moderate or 75 minutes of vigorous exercise a week to keep healthy.

And it says adults should aim to spread this exercise evenly over four to five days a week, or every day, which for many busy workers and frazzled parents is near enough impossible.

Thankfully, new research published in the journal Circulation shows that “weekend warriors” who fit all their exercise into one or two days enjoy the same health benefits as those who spread their workouts across the week.

Compared with inactive people, those shoehorning their activity showed similarly lower risks over 200 conditions, including heart disease and mood disorders.

From cleaning our flats to choosing a leisurely walk over hoping on a bus the Sun Health team reveal their tips for squeezing more than two hours of exercise into just two days.

1. From a spin class to the dancefloor

a row of exercise bikes in a gym with a digital clock that reads 05 32 06
Vanessa enjoys a ‘brutal’ spin class on a Saturday morning (Credit: Vanessa Chalmers)

Vanessa Chalmers, health features editor, said: “I like to book into a Saturday morning spin class (45 minutes).

“The trainer for that class is particularly brutal and all the participants know it – it’s always hard to get a spot!

“Later that night I’ll be on the dancefloor – that counts as vigorous exercise… right (45 minutes)?

“Sunday might see me go for a long stroll around the nearby common (90 minutes), or even better, a bike ride along the riverfront which always de-stresses me before the week ahead.

“It doesn’t feel like exercise, it feels like a perfect way to end a weekend especially if the weather is nice.

“I’d recommend it to everyone trying to get some weekend exercise in.”

2. Parkun followed by a deep flat clean

a woman stands in front of a sign that says grovelands
Alice Fuller
Alice, a self-proclaimed parkrun fanatic, stays active by burning calories while cleaning her flat[/caption]

Alice Fuller, senior health reporter, said: “I am a parkrun fanatic, so my Saturday always starts with a 5km run around my local park, but I’ll do a full warm-up and cool down (45 minutes).

“Then on Sunday, I like to go for a morning swim (30 minutes), followed by a long walk (120 minutes).

How to live a healthy lifestyle

Alongside regular exercise, the NHS recommends the following:

Keep to a healthy weight

If you’re overweight or obese you’re at higher risk of developing serious health problems.

Make sure you get enough sleep

Getting enough sleep helps the body repair itself, can help you maintain a healthy weight, improve brain function and mood, and help you make good decisions and avoid injuries.

Eat well

Eating a healthy, balanced diet gives you the energy you need to keep active throughout the day and the nutrients you need for growth and repair. It can also help to prevent diet-related illness.

Stick to alcohol guidelines

Guidelines recommend men and women drink no more than 14 units of alcohol per week to keep health risks low.

Quit smoking

Quitting smoking can reduce your risk of disease and can even add up to 10 years to your life expectancy

“All that’s left is a deep clean of my flat (90 minutes), which I think gets pretty vigorous!”

3. Treat the weekend like the workweek

a hand is reaching for an alarm clock that shows the time as 4:20
Getty
Sam swears waking up early on the weekends is key to getting in some exercise[/caption]

Sam Blanchard, health correspondent, said: “The key for me is trying to wake up at about the same time as I would on a work day.

“Getting up and out of the house before 9am means I can fit in a decent workout without it eating into the weekend.

“It’s energising to get outside in the morning, gets it out of the way before I’m busy and means I can justify a tasty second breakfast, plus the rest of the afternoon is guilt-free.

“Exercising before you’ve eaten much is a good fat-burner and keeping a regular wake-up time helps with my sleep.

“I normally try to do a 2-3 hour cycle on one day and a shorter ride or 60-90 minute run on the second day.”

4. Walks with ankle weights

a person wearing a pair of white nike shoes
Eliza wears weighted bracelets on her walks (Credit: Eliza Louku)

Eliza Louku, health reporter: “During weeks where I just haven’t been able to make it to the gym in the evenings after work, I tend to schedule an exercise class or two during the weekend to counteract the long hours spent sitting in an office chair.

“Though I do love a weekend lie-in, I try to book morning classes so I can dedicate the rest of my day to other activities.

“A 60-minute Pilates class tends to be my go-to for Saturday mornings and I always feel like I’ve earned a coffee and a pastry afterwards.

“Finally, I make sure to get a lot of walking done during the weekends – either by strolling around a nearby park or opting to get to places on foot rather than via bus or tube (120 minutes).

“Even a weekend shopping trip or a museum visit is a good way to get some steps in! “

“To give my walks an extra kick, I sometimes slap a pair of 1lb Bala Bangles onto my wrists or ankles.

“These are weighted bracelets with a Velcro closure that you’d usually use it a workout to add resistance, but I often find myself wearing them while walking if I haven’t made it to a gym class.

“They’re not particularly heavy but you’ll feel the added weight in your muscles as you move and you’ll definitely be a little sore the next day.”

5. Dog walks to the pub

a woman walking a dog down a path with mountains in the background
Getty
Lizzie enjoys long strolls in the countryside during her weekends[/caption]

Lizzie Parry, Head of Health: “If I get a quiet weekend to myself then I love a gym session without any time pressures.

“I try to combine some cardio with core exercises and if I’m feeling really good, a bit of extra strength training too (60 minutes +).

“On busier weekends when I have lots of plans, I make an effort to walk as much as possible rather than rely on the bus, tube or train.

“I’m lucky that living in central London means I get the choice of lots of lovely walks… my favourite being a wander along the river (120 minutes).

“When I go back to Suffolk to visit my family it’s all about dog walks in the countryside, more often than not with a lovely country pub at the end as a little reward. 

“A healthy lifestyle is all about balance after all!”

6. Swimming with friends and cycling everywhere

Exercising because you think you should is not an effective form of motivation
Isabel tries to cycle everywhere on the weekends (Credit: Scarlet Pestell)

Isabel Shaw, health reporter: “I often struggle to convince myself to exercise during the week, so the weekends are a bit a savour when it comes to my fitness.

“Much to my surprise, I enjoy waking up early on a Saturday and going for a long run around my local park before it starts getting busy (60 minutes).

“I love the feeling of being awake before everyone else as if the park belongs to just me.

“If the weather is bad, or I feel like a change-up, I head to my local lido (thankfully, it’s heated) and try and swim for at least 40 minutes.

“Sometimes, a friend joins me for a much-appreciated distraction.

“In fact, research has found that people are more likely to lose weight if their exercise buddy is losing weight.

“Any plans I might have for the rest of the day I try and walk or cycle to (120 minutes).

“I’ve recently invested in an electric bike subscription, which for £45 per month allows me to pick up and drop off a rented bike whenever I need to – without the worry of it being stolen.

“I’m lucky enough to live in London and very near Regents Canal, which winds through much of the city and offers a beautiful walking and cycling path.

“As long as I haven’t stayed out late the night before and I’m not nursing a hangover, I try to do something similar on Sunday morning – like a long run or swim.”

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‘I won’t be 99 going in with a carer’ – Tony Blackburn, 81, reveals he’s had meeting with Radio 2 boss about his future

HE’S the undisputed king of radio with 60 years on the airwaves under his belt.

And BBC legend Tony Blackburn, 81, has no plans to slow down just yet as he prepares to embark on another mammoth UK theatre tour in 2025.

a man wearing a pirate hat gives a thumbs up in front of bbc radio 2
BBC
Radio legend Tony Blackburn is heading out on a huge new tour next year[/caption]
a man stands in front of a good morning britain wall
Tony has no plans to retire, but says he won’t outstay his welcome on the airwaves
Rex Features

While the veteran broadcaster still feels at the peak of his powers – his weekly Sounds of the 60s Radio 2 programme is the station’s most listened to show on BBC Sounds – Tony insists he’ll call it a day the moment standards start to drop.

The DJ, who is currently under contract until 2026, has already spoken to wife of 32 years Debbie and Radio 2 boss Helen Thomas about his future.

In an exclusive interview with The Sun, he says: “I said, ‘if I’m not doing the show as well as you think I could, but I will know that, then I will give it up’.

“One or two people I’ve known who go on there, and they’re not as good as they used to be, and they don’t do the show particularly well, but they’re just hanging on in there because they like doing the show. I’m not going to do that.

“So as long as I can turn up in the studio, and I more or less know where I am, and I know how to operate the machinery, and still enjoy it, I will do it. But I’m not going to hang on, and be 99, and still going in there with a carer.”

Tony, who was the first DJ to broadcast on Radio 1 back in 1967, realised a long-held dream in 2010 when he got his own Radio 2 show succeeding Dale Winton on Pick of the Pops.

He’s full of praise for the station and its stars, and insists there aren’t any egos battling out to be top dog.

He says: “I do want to do it as long as I can, because I really, really enjoy Radio 2. I like the people there, and I like the DJs I work with there, because they’ve all proved themselves, so there’s not the competition that you get elsewhere when you’re younger.”

Next year Tony will hit the road for 28 more dates of his Sounds of the 60s live show.

He’ll be joined by seven musicians and a couple of singers, and will tell stories of his time broadcasting on pirate ships in the 60s, his BBC career and play hundreds of classics tracks.

The extensive tour comes after Tony’s doctor advised him to scale back his work commitments last year after a bout of sepsis, but, with a glint in his eye, the broadcaster said he couldn’t resist the lure of playing to his fans.

A heckler at a recent gig joked Tony might not make his next birthday, but he took the morbid gag in his stride.

He says: “The shows we put on sale for next year, already we’ve sold out 15,000 tickets. So I don’t know if people are coming along to see if I’m still alive. Well, the demand is there.

“It’s a fun show. I love doing it and we all get on very well. We’re aiming for an older audience, which aren’t really well catered for these days.”

The live shows give Tony the opportunity to work up a sweat and keep active, which he much prefers to going to the gym.

His dad was a doctor and warned him of the long-term impacts of running on the knees and hips; as a result he’s always favoured walking.

DON’T SWEAT IT

“I think it’s really important to keep going, you know, exercising a little bit,” he says.

“I go down here in North Devon, where I am now, I go down and walk around a little bit and be active and say ‘hello’ to people and things like that. But I don’t actually go to the gym or anything like that.

“It’s so boring. I mean, when I was at Capital Radio, I went into the gym. We had a free membership, and there was always a woman by the side of me on this treadmill, and she looked dreadful, absolutely dreadful, drained, sweating.

“And I thought, ‘God, if that’s what it does for you, no thanks’.”

Tony is rightly considered radio royalty and earlier this year he had the pleasure of mingling with a real royal when he received his OBE from Princess Anne at Windsor Castle.

During their encounter, he left the Princess stumped not once but twice.

Firstly, she got a shock when he revealed his real name and next when he told her he’d DJ’d in the castle many years before.

As long as I can turn up in the studio, and I more or less know where I am, and I know how to operate the machinery, and still enjoy it, I will do it.

Tony Blackburn

He says: “When I went in front of her, she said, ‘well, it’s you’. I had Antony Blackburn, and I said, ‘my name is Tony Blackburn, but I use Antony’.

“I just said to her, ‘thank you very much’. I said, I’ve been here before. I did a disco here for… I’m a Celebrity, Get Me Out of Here! The main producer on there, she was getting married there, and I think her father or grandfather was a bishop there.

“They asked me to do a disco, so I did do a disco in Windsor Castle. But I don’t think she had an answer coming back from that. But she was very nice, and it was a nice day.”

a man sitting at a desk in front of a clock that says 206 88
Getty
Tony famously broadcast on pirate radio in the 60s before moving to the BBC[/caption]
a man in a white sweater sits on a bench
Getty
He was the first DJ to broadcast on Radio 1[/caption]

KING OF THE JUNGLE

As the ITV jungle show’s first winner, Tony will forever be an important part of its history.

Though he immediately quashes any chance of a return for the All Stars version, Tony relished his time in the bush.

“I mean, it’s all genuine,” he says. “You know, some people think you get pizza deliveries in the evening, but you don’t. You don’t get any of that.

“I loved it. No mobile phones, nothing there. And the sound of the rainforest, or jungle, whatever you want to call it, is absolutely gorgeous.

“And the people I was in there with, they were, individually, they were okay. But they just didn’t get on. And I became like a figure that was trying to stop the arguing.

“I loved it, but I wouldn’t want to do it again.”

As a national treasure, perhaps it’s better for everyone if he’s kept in the safety of the radio studio.

Tony Blackburn’s Sounds of the 60s Live Tour 2025 will begin in March and run throughout the year, tickets available at ticketmaster.co.uk

a man wearing headphones is sitting in front of a microphone in a studio .
BBC
His Sounds of the 60s show is a big hit on Radio 2[/caption]

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Premier League cult villain Neal Maupay laughs are being sent off for Marseille with two bookings in three minutes

NEAL MAUPAY was sent off after receiving two bookings in just three minutes last night.

The former Brentford and Everton forward, 28, was handed just his second start of the season as Marseille took on Angers at Stade Velodrome.

a soccer player with the number 19 on his jersey
Neal Maupay laughed as he was sent off
a soccer player with the number 13 on his back
The striker, 28, received a second yellow for this late challenge

Ahead of the game, players were greeted onto the pitch by an incredible tifo display celebrating Marseille’s 125th birthday.

And the occasion may have gotten to ex-Prem prankster Maupay, who was heading in for an early bath within half an hour.

The feisty affair had its first flashpoint in the 22nd minute, when visiting star Lilian Raolisoa lunged in on Marseille defender Ullises Garcia.

This prompted fury among Marseille’s ranks, with Maupay one of the most vocal in trying to get Raolisoa sent off.

Following a VAR check Maupay would get his wish, with Raolisoa eventually shown a red card in the 26th minute.

Moments later, Maupay was also in the referee’s book.

Then on the half hour mark he joined Raolisoa in being sent off, receiving a second yellow for a late challenge by the halfway line.

As he received his marching orders, Maupay risked the further wrath of Marseille fans by smiling and laughing.

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He then shook his head as he made his way off the pitch.

The match proceeded 10 vs 10 for an hour, with Marseille stumbling against their newly promoted opponents.

Norwich loanee Jonathan Rowe gave Roberto De Zerbi‘s side the lead on 51 minutes.

The England Under-21 international followed up his amazing last minute winner at Lyon a fortnight ago by converting in the box against Angers following a neat turn.

Marseille’s lead would last barely three minutes, with Farid El Melali grabbing a spectacular equaliser – converting a brilliant free-kick beyond keeper Geronimo Rulli.

The result leaves De Zerbi’s men third in the Ligue 1 table, two points behind both Monaco and Paris Saint-Germain.

Monaco face a tricky trip to Rennes this evening, before PSG round off the weekend’s Ligue 1 action at Nice on Sunday night.

Maupay will be suspended when Marseille travel to Montpellier after the international break.

The Frenchman has scored once this season in Ligue 1, an effort in his side’s 2-0 win over Nice last month.

Prior to leaving England, Maupay developed a reputation as something of a cult villain.

Last season he was involved in a social media war with James Maddison, after mimicking the midfielder’s darts celebration during Brentford’s 3-2 defeat at Tottenham.

He was also booked while not even on the pitch against Chelsea after kicking the ball away as he warmed up as a substitute, stopping the Blues taking a free-kick.

During his Brighton days, Maupay bagged a late winner against Arsenal, having argued with Bernd Leno as the then-Gunners keeper was taken off on a stretcher.

He then enraged Matteo Guendouzi at the final whistle, with the Frenchman grabbing his compatriot Maupay by the throat after what turned out to be his final game for Arsenal.

a soccer player with the number 29 on his jersey
Getty
Maupay was involved in a spat with Matteo Guendouzi in 2020[/caption]

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World Seniors Matchplay Darts LIVE RESULTS: Henderson and Gates in quarter-final action, Phil Taylor WITHDRAWS – updates

IT’S the final day of the World Seniors Matchplay – and there are some huge names eyeing the title.

Current champion Leonard Gates is in quarter-final action today against Lisa Ashton, while John Henderson faces David Cameron.

Fans were left devastated in the build-up to the tournament by the news that Phil Taylor was forced to withdraw on medical advice.

  • Start time: 1pm BST
  • TV channel: TNT Sport
  • Live stream: discovery+
  • Explainer: Full results and prize money

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Follow ALL the action from the World Seniors Matchplay with our live blog below…

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Ukraine responds as Russia accuses it of working to strain relationship with Nigeria

Ukraine’s Ambassador to Nigeria, Ivan Kholostenko, has accused Russia of deliberately sabotaging international food security by withdrawing from the Black Sea Grain Initiative and targeting Ukrainian grain exports. Kholostenko was reacting to claims by Russia and other countries linking the Eastern European country with sponsoring protests in Nigeria. Daily Trust had reported how the Russian […]

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Dad, 44, suddenly goes missing with his six-month-old baby son – as cops hunt black Mercedes linked to disappearance 

A DAD has suddenly gone missing with his six-month-old baby son – with cops launching an urgent probe to find them.

Merseyside Police said: “We are appealing for information to help trace a missing 44-year-old man and his six-month-old baby boy.

a missing adam skindzier poster with a man 's face
Missing Adam

“Adam Skindzier, who is from the Netherton area, was last seen with his son Nathan at around 4pm on Friday, 4 October.

“Adam, who is Polish, is believed to driving a black Mercedes.

“Extensive enquiries are ongoing to locate Adam and Nathan.

​”Adam is described as white, large build and around 6ft 1in tall.

“He has short brown greying hair, and blue eyes and speaks with a Polish accent.

“Police officers are making extensive efforts to find Adam and his child and return them home safely.

“We would urge Adam, or anyone who knows where he is, to call police on the 101 number quoting log 342 of 4 October.”

More to follow… For the latest news on this story keep checking back at The Sun Online

Thesun.co.uk is your go-to destination for the best celebrity news, real-life stories, jaw-dropping pictures and must-see video.

Like us on Facebook at www.facebook.com/thesun and follow us from our main Twitter account at @TheSun.

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We started travelling 350 miles in the WRONG direction to Germany after bus mix-up – now we can’t get a refund

Q) FLIXBUS is refusing to refund me and my wife £115 after it let us board a coach in Slovenia travelling to Germany instead of Croatia.

We were waiting in Ljubljana, Slovenia for a coach to Umag in Croatia – the service 943.

a green flixbus is shown next to a map of europe
The customers ended up going north instead of south

When a 943 service finally showed up half an hour late, we boarded and asked if it was the right bus and the driver nodded, scanned our tickets and let us board.

But we later found out it was going to Munich, Germany, 350 miles in the wrong direction.

Flixbus has refused to take responsibility, but I feel the driver should have told us it was the wrong bus when we gave him our tickets to board.

Can you help us get some compensation?

Stuart McCulloch, Edinburgh

A)WHAT a nightmare you had when you realised you were on a bus heading to Munich, Germany, 350 miles away from your intended destination of Umag in Croatia.

You arrived at Llublana bus station 20 minutes early and waited for 50 minutes before a Flixbus coach labelled service 943, the service you needed, finally showed up.

As no other 943 buses had come and gone, you assumed it was yours and handed your tickets to the driver, and you asked if it was the right bus.

They nodded and scanned your tickets before allowing you to board – without mentioning it was a 943 service going in the other direction.

A little while into the journey, you realised you were going the wrong way and asked the driver, who then confirmed you were on the wrong bus.

You got off the coach in Bled, Slovenia, around 55km North of Ljubljana, and contacted Flixbus for help – but no one responded.

Eventually, you managed to get another bus back to Ljubljana, and then booked another coach to Umag a few hours later.

Having already lost the £43 you paid for your original tickets, you forked out another £75 for the new tickets, plus £10 to get back to Ljubljana from Bled.

You were hopeful you would at least get a refund for the original unused tickets.

But when you eventually got through to Flixbus, it said your case was “an exception, not the standard” and refused to take any responsibility for what happened.

It eventually agreed to refund you £13 after deducting various fees. But this meant you were still £115 out of pocket.

When I spoke with Flixbus, it acknowledged that the driver should have told you it was the wrong 943 service when you asked and showed your tickets.

What is Flixbus?

FLIXBUS is a cheap coach service that travels across the UK and Europe.

Originally from Germany, the brand now runs over 400,000 routes across Europe to over 5,000 locations.

It also has some routes in North America, South America and Asia.

Tickets are typically a lot cheaper than getting a train or plane.

A coach from London to Bristol this month has seats for as little as £8.99.

It did say it looked like your original bus had departed and couldn’t explain why you hadn’t seen it come and go.

But, it has now agreed to refund all your extra travel expenses, plus your original tickets in full, amounting to £115 extra compensation.

A spokesperson for FlixBus said: “We apologise that the passengers ended up travelling in the wrong direction, as their tickets should have been more thoroughly checked by the driver. 

“FlixBus acknowledges the inconvenience caused and has offered a full refund for the original tickets purchased and the additional tickets needed for travel.”

Our Squeeze Team has won back £183,110 for readers with refunding and billing issues.

How to contact our Squeeze Team

Our Squeeze Team wins back money for readers who have had a refund or billing issue with a company and are struggling to get it resolved.

We’ve won back thousands of pounds for readers including £22,000 for a man asked to pay back benefits to the DWP, £2,800 for a family who had a hellish holiday and £635 for a seller scammed on eBay.

To get help, write to our consumer champion, Laura Purkess.

I love getting your letters and emails, so do write to me at squeezeteam@thesun.co.uk or Laura Purkess, The Sun, 1 London Bridge Street, SE1 9GF.

Tell me what happened and don’t forget to provide your phone number so I can ring you if I need more information. Share with me any reference number the company has given you relating to your case, or any account name/number if you’re a customer.

Include the following line so I can go to the firm on your behalf: “I give permission for [company’s name] to discuss my case with Laura Purkess at The Sun”.

Please include your full name and location in your email/letter.

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Why thousands of pensioners WON’T see State Pension rise by full £460 next year

PENSIONERS are in for a windfall next year, as weekly State Pension payments are due to rise by around 4%.

But how much extra you’ll get in pounds and pence depends on whether you receive the old version of the benefit or the newer full state pension.

a scale with the numbers 460 and 350 on it
Pensioners might not realise they won’t get the full headline amount

How much will the state pension increase by next year?

Increases to the State Pension are determined by something called the Triple Lock, which was introduced by the Conservative and Lib Dem coalition government in 2010.

It promises that each year, payments will go up by the higher of:

  • Inflation, according to the Consumer Prices Index (CPI)
  • Average wage increases 
  • 2.5%.

This year, preliminary figures from the Office for National Statistics, show that earnings increased by 4% in the relevant month (which is July).

By comparison, the September inflation figures came in at around 2.2%, significantly lower than earnings growth.

That means that state pensions should rise by the earnings figure. However, the final decision will be made by the Work and Pensions Secretary, usually around the time of the Autumn Statement, which is on October 30.

If the official earnings or inflation figures are revised, the amount the state pension increases by could also change.

For people on the new state pension

Currently, the new full state pension is £221.20 a week, which works out as £11,502.40 a year.

If pension payments do go up by 4%, that means weekly payments will go up to £230.05 a week, which works out as £11,962.50 a year.

That’s an increase of just over £460 per annum. However, that number only applies to people who get the full new state pension. 

To get the full state pension, you need to have 35 years of national insurance contributions. 

If you’re only getting some of the new state pension, for instance because you have less than 35 years of NI credits but more than 10, then your payment increase will be less. You’ll still get a 4% uplift, but the total amount will continue to be lower.

For instance, someone with just 20 years of National Insurance contributions or credits would get around £126.40 a week. Per year, that works out as £6,572.80.

If that increases by 4% in line with the current earnings data, then it will rise to £6,835.71. So, someone would be better off by just under £263 a year. 

You can check your national insurance record on gov.uk. To calculate what state pension payment you’d receive, divide £221.20 by 35 and then multiply that by the number of years of contributions you expect to have. 

For people on the old basic state pension

If you’re a man born before 6 April 1951 or a woman born before 6 April 1953, you’ll get the basic state pension instead. 

This currently pays just £169.50 a week, which adds up to £8,814 a year. If it’s boosted by 4%, the annual payments would rise £9,167.60 – which is an increase of over £353.

To get the full basic State Pension you still need a certain number of qualifying years of National Insurance.

If you’re a man, you usually need:

  • 30 qualifying years if you were born between 1945 and 1951
  • 44 qualifying years if you were born before 1945

If you’re a woman you usually need:

  • 30 qualifying years if you were born between 1950 and 1953
  • 39 qualifying years if you were born before 1950

If you don’t have enough qualifying years, then your basic State Pension will be less than £169.50 per week. 

If you qualify for additional state pension

Lots of people who get the basic state pension, also qualify for the additional state pension. This is extra money on top of the basic payment.

To qualify you need to be either:

  • a man born before 6 April 1951
  • a woman born before 6 April 1953

There is no fixed amount and how much you get depends on your national insurance record, your income, and whether you contracted out of the schemes.

But NI Direct says that the maximum amount anyone can get is £218.39 per week, not including the state pension top up. This means that between your basic state pension and your additional payments, you could be getting significantly more than the new full state pension. 

The Additional State Pension is made up of 3 schemes, and you might have contributed to more than one of them.

For instance, you might have been eligible for the State Second Pension if you were employed and earned over a certain threshold or claimed certain benefits between 2002 and 2016. 

Equally, people could choose to top up their basic State Pension between 12 October 2015 and 5 April 2017. If you did this, you will get some additional state pension.

Finally, those people who were employed between 1978 and 2002 may have benefitted from the State Earnings-Related Pension Scheme (SERPS).

You do not have to do anything to claim the Additional State Pension. If you’re eligible, you’ll automatically get it when you claim your State Pension.

Whatever amount you’re given should also rise by 4% from next April. 

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