WALMART has assured customers it’s investigating technical issues with its mobile application.
Several customers have cited the alleged problems this month, noting particular troubles with grocery delivery.
Walmart customers have been calling out the chain’s mobile application[/caption]
Some are having troubles with grocery delivery orders on their phones (stock image)[/caption]
Getting items delivered straight to their front door is an option for all shoppers at the retail giant.
Walmart Plus members, however, don’t have to pay a standard fee for the service, ranging from around $7 to $10.
Any orders can be completed through Walmart’s website or app, but some have claimed the app’s buttons are malfunctioning.
“@Walmart your grocery ordering through the app has gotten annoying recently,” a customer fumed in a post on X last week.
They claimed that some of the items listed on the app for ordering no longer have the “add” to cart button appearing, making them have to troubleshoot the issue consistently.
“A lot of the items no longer have the ‘add’ button. You have to click on the item, take it off subscribe (which I have never used) then click add,” the customer noted.
“This just started, and it’s pretty annoying. Update?”
Walmart quickly replied that it wanted more information on the problem and asked the customer to message the official X account in a private conversation.
It’s unclear if the issue was resolved.
PREFERENCE MISSED
Other customers cited specific grievances with Walmart’s grocery delivery drivers.
A Walmart Plus customer claimed that when they place a delivery order, they always select the “leave at door” option.
Even with the clear selection, drivers allegedly call the customer asking where to place the items during nearly every delivery.
“I’ve noticed the last several times I’ve ordered, the driver always calls me once they get to my driveway to ask where I want them put,” the shopper fumed in a Reddit thread.
“I’m always in the middle of something and it drives me nuts having to answer when I’ve already specified my preferences.”
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Here’s how to sign up to Walmart+:
- Head to the Walmart website.
- Select ‘Account’ and then ‘Walmart+’.
- Click ‘Start free 30-day trial’.
- Enter your information.
- Enjoy the trial and benefits.
Remember to cancel before the 30 days are up, or pay $12.95 per month (which you can cancel at any time) or $98 for the annual plan if you want to keep it.
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DRIVER’S DETERMINATION
Several fellow Walmart customers suggested that the app could be glitching and that the driver does not see the preference beforehand.
A driver also responded and seemingly confirmed this.
“Right after an app update I notice any instructions are completely wiped out,” they wrote.
“I have had people get mad due to not seeing any specific directions on their order. The app has many glitches.”
The U.S. Sun has contacted Walmart for further comment on customers recent grievances with its mobile app.
It also came under fire recently for its continued resistance to allow a certain payment method in-store.
Shoppers should also be aware of a new return policy at Walmart with an important date.
