KROGER apologizes to a shopper who “abandoned” a $200 grocery cart and blamed it on a “ridiculous” new checkout policy that forced him to scan each item himself.
A disgruntled customer in Ohio took to X, formerly known as Twitter, to slam the huge grocery chain for relying on self-checkouts rather than hiring more cashiers.
The post read: “The Mt. Washington Kroger in Cincinnati never has actual cashiers in the evening hours.
“I had to abandon my cart of $200 because there is not a single cashier anywhere.
“Only self-checkout is available. I notified the self-checkout employee that my cart was being abandoned.”
Alongside the caption was a snap revealing a line of several customers waiting to for the self-checkouts and the poster’s cart is shown full to the brim.
The man felt force to ditch his huge grocery cart, totalling hundreds of dollars, as it would take too long to scan each individual item.
The fed up customer went on to say that this was an “ongoing” issue at his local Kroger store where he said cashiers appear to vanish after 7pm.
“It’s ridiculous that customers are expected to ring up and bag our own groceries.”
Kroger’s official X account replied: “Hi there! We’re very sorry to hear this. We want to look into this.
“Please send us DM and provide the store location you referring to and your rewards card number or alternate ID you used at check out.
“Please also verify the name and email address on the account. Thank you.”
But some were quick to criticize his tweet – and one account even suggested he was lazy and that he had to move with the times.
They wrote: “30+ years ago grocery stores used to bag your groceries AND carry them out to your car AND unload them in your car for you.
“Stop complaining and scan and bag your own groceries, it’s honestly not that hard.”
However, the irate customer hit back: “I know. I worked in a grocery store during high school.
“Cashiers actually typed in the price on the cash register and I bagged the groceries and took them to a customer’s car and placed them in the trunk.
“Customers would also tip the baggers, too. It’s not a matter of whether it’s ‘hard’ or not to scan my groceries.
“If I have 10-12 items I will use the self-check out. You have missed my entire point.
“There are no cashiers available and only three self-checkout lanes are open. I work all day and I shouldn’t have to work while grocery shopping.”
