KROGER has admitted that rolling out a particular service could improve customers’ in-store experiences.
The grocer, which has more than 1,000 stores across the US, shared a revelation after a customer encountered issues with an in-house app.
Kroger has revealed how customers’ experiences can be improved (stock)[/caption]
He claimed he was in Fry’s Food Store, which Kroger owns, when the problems started.
In an X post, the shopper said he had to walk out of the outlet to get a better signal.
He urged Kroger to roll out Wi-Fi services across its portfolio of stores.
Kroger responded to the shopper’s frustration and welcomed his suggestion.
“Offering Wi-Fi in stores would definitely enhance the shopping experience and make it easier for customers to use the app,” a spokesperson said.
Shoppers have lashed out at the retailer when it comes to accessing the internet in store.
Another customer said he struggled to download digital coupons and deals, according to an X post.
Kroger apologized and promised to escalate the matter for him.
Shoppers across the country have complained about struggling to get a signal.
Customers have claimed the lack of service has made it difficult to scan items.
The U.S. Sun has approached Kroger for comment.
Kroger shoppers might be able to use a guest Wi-Fi network at locations, but it depends on each store.
However, public networks are not secure, and this comes with risks.
Internet users have been warned not to access online accounts via public networks.
Tech experts have also warned about the risks of data possibly being intercepted.
Kroger has worked to improve its Wi-Fi services for shoppers.
In 2018, the company teamed up with Edgewater Wireless Systems in a bid to roll out next-generation services in stores, per Supermarket Perimeter.
Lack of Wi-Fi services is not the only issue shoppers nationwide have complained about.
Walmart has come under fire over its payment policy methods.
The chain doesn’t allow customers to use Apple Pay as chiefs prefer shoppers to use the company’s in-house app.
The policy has caused pain for some shoppers who have encountered problems at the checkout as a result.
And some have become so disillusioned that they’ve threatened to boycott the chain.
The Home Depot has also been criticized over the same issue.
